Watch: Changes to Joint Account Viewing
SYSTEM UPGRADE COMPLETE
Thank you for your patience and understanding during our recent System Upgrade. This enhancement has allowed us to streamline your banking experience, making it even easier to navigate and manage your accounts. We have worked diligently to preserve many familiar aspects of your banking experience while implementing important improvements to better serve your needs. We invite you to explore these enhancements below.
LATEST NEWS AND UPDATES
Online and Mobile Banking are now available! Learn more about our upgraded digital banking experience, including new features and functionality.
WHAT’S NEW AND EXCITING!
Changes to Joint Account Viewing
New Online and Mobile Banking Features
Account Number Changes
Additional Features and Services:
- New service request options in Online and Mobile Banking.
- Transfer money to another South Carolina Federal member via Online and Mobile Banking.
- Member statements. Your member statement will look the same as it does today, though some of the information will be presented in a new format.
- Quarterly member statements. Moving forward, all member statements will be delivered monthly.
- New option for email receipts in financial centers.
CHANGES TO JOINT ACCOUNT VIEWING
As of March 4, you can now see all accounts that you are listed on as an owner, including joint accounts, under one Online and Mobile Banking login. That means if you share your Online Banking username and password with someone, they also see all of these accounts.
We encourage joint owners who do not currently have an Online and Mobile Banking username and password to create their own.
ONLINE AND MOBILE BANKING VIEW BEFORE MARCH 3:
ONLINE AND MOBILE BANKING VIEW AFTER MARCH 3:
ACCOUNT NUMBER CHANGES
We have updated our account number structure
As part of the System Upgrade, we have updated our account number structure to individualize each of your account numbers.
Watch: Account Number Structure Changes
Example
Here is an example of how your account numbers changed after the System Upgrade.
Even though your account number has changed, you do not need to update your direct deposit, replace your debit or credit card, or order new checks.
If you need help with your new account number(s), you can:
- Log in to Online or Mobile Banking. Click on an account on the Account Summary page, click “Details” and then click “Show Full Account Number.”
- Visit one of our financial centers.
- Look at your checks to find your checking account number — it is the middle number on the bottom of your checks.
- Look at your account card to find your checking account number — it is the number listed under Direct Deposit/Auto Draft. If you do not know your member number, it is listed on this card beside Account.
- Call us at (800) 845-0432.
BUSINESS MEMBERS
Our business members play a vital role in our credit union.
There are some steps our business members will need to take now that the System Upgrade is complete.
NEW ONLINE AND MOBILE BANKING
Our System Upgrade includes a new Online Banking platform and Mobile Banking app.
The new app has a clean, modern look and new features that help make banking with us even easier.
MOBILE BANKING
Update your mobile banking app to get the latest version.
ONLINE BANKING
NEW FEATURES AND FUNCTIONALITY
- Quick Transfer: You can now quickly transfer between your accounts using the Quick Transfer widget on the Account Summary page.
- Payments: Make payments in a snap using the Payments widget available on the Account Summary page.
When you log in to Online Banking, you can apply for a new or used auto loan or a credit card.
Submit a request to change or modify your direct deposit, request a wire transfer, submit a request to stop an ACH payment, or submit a name change request.
Transfer to and/or from accounts you have at other financial institutions at no charge from us by clicking “Transfers” and then “External Transfers.”
Transfer to other South Carolina Federal members by clicking “Transfer Accounts” then “Add Account” in the “Transfers” dropdown.
SERVICE AVAILABILITY
Service availability during the System Upgrade
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Friday,
February 28
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Saturday - Monday,
March 1-3
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Tuesday,
March 4
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| Financial Centers |
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| Contact Center |
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| Online and Mobile Banking |
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| Phone Banking |
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| Debit and Credit Cards |
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| ATMs (cash withdrawals) |
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| ATMs (deposit & balance inquiries) |
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FREQUENTLY ASKED QUESTIONS
Technology is continuously evolving, especially within the financial services industry. We upgraded our system to ensure we continue to provide the highest level of account security and member service.
No. Your debit and credit card numbers remain the same, and your PIN did not change.
No. You may use your existing username and password to log in to Online and Mobile Banking. If you have multiple Online and Mobile Banking profiles and you are not sure which credentials you should use to log on, check out our Online and Mobile Banking tips.
No. Simply update your Mobile Banking app to get the latest version.
Yes, you can still use your current checks and you do not need to order new checks.
A Message to Our Members
From Scott Woods, President and Chief Executive Officer
If you have questions or need support regarding the System Upgrade, you can:
CALL US
Our Contact Center is open Monday – Friday from 8 A.M. to 6 P.M. ET. Call us at (800) 845-0432.
VISIT US
To locate the financial center nearest you, visit scfederal.org/branches-atms.
EMAIL US
Send us a message. Please note that email is not a secure form of communication, so please do not include any sensitive account information.