Find the answers you need to the questions you have – anytime.
When you have questions about your South Carolina Federal Credit Union accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.
You can also access several self-service forms to take care of business on your own.
You can also access several self-service forms to take care of business on your own.
Select a Topic:
System Upgrade
Technology is continuously evolving, especially within the financial services industry. We upgraded our system to ensure we continue to provide the highest level of account security and member service.
No. Your debit and credit card numbers remain the same, and your PIN did not change.
No. You may use your existing username and password to log in to Online and Mobile Banking. If you have multiple Online and Mobile Banking profiles and you are not sure which credentials you should use to log on, check out our Online and Mobile Banking tips.
No. Simply update your Mobile Banking app to get the latest version. 
Yes, you can still use your current checks and you do not need to order new checks.
Online Banking Video Library
Learn about our Mobile app, Online Banking5All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. South Carolina Federal Credit Union provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates., and more.
Order Checks
When you run low on checks, follow this simple online process to order a new batch.
Financial Assistance
If you are experiencing financial difficulties or worrying about your situation, please reach out to us.
Financial Terms Explained
Understanding the language behind financial transactions and daily money management puts you in control.