Help & FAQs

If you have already enrolled with Zelle^®, you do not need to take any further action. The money will move directly into your bank account, typically within minutes³.

If you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select South Carolina Federal.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle^® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

When you enroll with Zelle^® in Online or Mobile Banking¹, your name, South Carolina Federal's name, and the email address or U.S. mobile number you enrolled with is shared with Zelle^® (no sensitive account details are shared – those stay with South Carolina Federal).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle^® looks up the email address or mobile number in its "directory" and notifies South Carolina Federal of the incoming payment. South Carolina Federal then directs the payment into your account, all while keeping your sensitive account details private.

If this is your first time placing an order for checks, please give us a call at (800) 845-0432. You will need to have the ABA/Routing Transit number ready (253278401). For check reorders, be sure to have the complete checking account number.

If this is your first time placing an ordering checks, please these steps:

• Log into Online Banking.
• Click on one of your accounts.
• Click on "More Actions.
• Click on "Order Checks."
• Click "Continue."

Visit a local financial center or contact us.

Please bring your most recent and accurate drivers license or government-issued ID, your current account information (if applicable), and any relevant information that may help us serve you. Visit this page for information about how to prepare for an appointment.

If you are unable to access Online Banking, try using the "Forgot Password" tool. You will then be prompted to create a new password. If you are still unable to access Online Banking, we recommend visiting a financial center or contacting us for additional assistance.

To access Online Business Banking, please download and complete the form Online Business Banking Manager Designation Form (PDF) and take it to the nearest financial center.

If you do not have your log in credentials or need help logging in, please contact us at (800) 845-0432.

Applying for a home loan may have a minor effect on your credit score, lowering it by just a few points. However, checking your credit is a necessary step for getting a mortgage. It allows us to show you actual mortgage options and interest rates.

If this is your first time placing an order for checks, please give us a call at (800) 845-0432. 
If this is not your first time ordering checks, follow these steps:

• Log into Online Banking.¹
• Click on one of your accounts. 
• Click on "More Actions."
• Click on "Order Checks."
• Click "Continue."
• Follow the remaining steps. 

We are always happy to help you. If you are unable to keep your appointment, please cancel and reschedule. You are welcome to call us 8:00am - 6:00pm, Monday - Friday (800) 845-0432, or stop by any of our Financial Centers during regular business hours for first-come first-serve basis.

Buying your first home can be exciting and bring about a lot of questions as well. We are here to help! Please visit our first-time homebuyers page for helpful tips. Or you can give us a call at (843) 569-5145 for more information.